Refund Policy

1. Summary

You can cancel a NovelCraft subscription at any time from Settings → Billing or from your Link account. Cancellation stops the next renewal; you keep paid access until the end of the period already charged. Books and stories you created stay in your account on the Free plan.

Paid self-serve plans are sold through Stripe Managed Payments. Stripe (Link) is the merchant of record and can issue refunds within 60 days of a charge in certain cases, including to reduce chargebacks. We refund duplicate charges and clear billing errors. We do not generally prorate unused days on a monthly plan once digital generation has started, except where the law requires it.

2. How to cancel

1. Sign in and open Settings → Billing, or open your Link account
2. Choose Manage subscription (Stripe customer portal) or cancel the order in Link
3. You will receive confirmation from Link or Stripe, and from us when the plan ends

You can also email support@novelcraft.ai. Deleting your account cancels the subscription immediately and is not a substitute for a refund request. Payment and subscription support may also go through Link; Stripe might contact us if they need product-specific input.

3. When we refund

We will refund:

• Duplicate or obviously erroneous charges
• Charges made after you cancelled, if a renewal slipped through
• Amounts we are required to refund under consumer law

Refunds go back to the original payment method through Stripe and can take several business days to appear. Chargebacks should be a last resort; they can delay resolution. Contact support@novelcraft.ai or Link support first.

4. EEA, UK and similar consumer withdrawal rights

If you are a consumer in the EEA, UK or another jurisdiction with a statutory cooling-off period for distance contracts, you normally have 14 days to withdraw from a paid subscription.

NovelCraft supplies digital content and online services. The law lets us start work immediately if you ask us to and if you acknowledge that you lose the withdrawal right once performance starts. Checkout collects that request and acknowledgement so you can generate stories right away.

If you subscribed but we have not started performing (for example the payment succeeded and you have not used generation), contact support@novelcraft.ai within 14 days and we will refund the unused subscription. If you did not agree to immediate performance, the statutory right remains.

5. Failed payments

If a renewal fails, Stripe retries according to its dunning settings. We email you to update the payment method. If retries fail, the paid plan ends and the account returns to Free. We do not keep charging a dead card after the subscription is cancelled.

6. Tax on refunds

If tax was collected on the original invoice, a refund includes that tax for the customer. In some jurisdictions Stripe must still remit the original tax, so the amount deducted from the seller balance can differ from the amount you receive.

7. Contact

Billing questions: support@novelcraft.ai. Order and payment support: Link. This policy is part of the Terms of Service.